At Med 1 Billing, we are fully committed to protecting your personal, medical, and financial information with the highest level of confidentiality and security. We operate in strict compliance with HIPAA regulations and applicable federal and state laws. Our goal is to ensure that all sensitive data entrusted to us is handled responsibly, securely stored, and used only for legitimate medical billing and operational purposes.
- Information We Collect
We collect only the information that is necessary to properly provide medical billing and revenue cycle management services. This may include:
Name, Address, Date of Birth
Social Security Number and Insurance Information
Relevant demographic details
Medical information required for claims processing
Contact information such as phone number and email
This information is collected securely through our website (encrypted forms), phone conversations, email communications, written documents, or authorized submissions. We limit data collection to what is required for accurate billing, compliance, and service delivery.
- SMS & Communications
We may contact you via SMS (text messages), phone, or email for service-related updates, billing notifications, account reminders, or marketing communications related to our medical billing services.
Types of SMS Messages:
Service & Customer Care: Billing reminders, claim updates, account notifications, follow-ups, and responses to inquiries
Marketing & Informational: Service announcements, new offerings, consultation invitations, and business updates
Consent & Opt-In:
SMS messages are sent only with your prior express consent obtained through website forms, phone, email, or written agreements
Consent to receive SMS communications is voluntary and is not a condition of receiving our services
Opt-Out & HELP:
Reply STOP at any time to opt out of SMS communications
Reply HELP for assistance or additional information
You may also contact us directly to manage your communication preferences
Privacy & Security:
- Your phone number will never be sold, rented, or shared with third parties
- SMS messages do not contain Protected Health Information (PHI)
- Sensitive account or medical details are communicated only through secure methods
- Message frequency typically does not exceed 4–6 messages per month
All SMS communications comply with TCPA and CTIA guidelines and include required opt-out instructions.
SMS Consent Form
By providing your phone number, you consent to receive SMS text messages from Med 1 Billingregarding service inquiries, appointment scheduling, onboarding updates, and account-related notifications. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance. Consent is not a condition of purchase. View our Privacy Policy and SMS Terms for more information..
Phone Number *
(123) 0000000
Standard message and data rates may apply
Full Name (optional)
John Doe
I agree to receive SMS communications from Med 1 Billing
Submit Consent
We respect your privacy
By submitting this form, you agree to receive SMS communications from Med 1 Billingas described above. You can withdraw your consent at any time by texting STOP.
3. How We Use Your Information
Your information is used strictly for legitimate healthcare billing and administrative purposes. Specifically, we use your data to:
Provide medical billing and revenue cycle management services
Submit, track, and manage insurance claims
Verify insurance eligibility and benefits
Process payments and resolve billing issues
Maintain accurate financial and medical billing records
Ensure compliance with HIPAA and healthcare regulations
Communicate securely regarding your account and services
We do not use your information for unrelated purposes.
4. HIPAA Compliance
Med 1 Billing takes HIPAA compliance extremely seriously. We implement comprehensive safeguards designed to protect Protected Health Information (PHI) from unauthorized access, disclosure, alteration, or destruction.
Technical Safeguards
Encryption of PHI during transmission and while stored
Secure servers and protected databases
Firewalls, intrusion detection systems, and continuous monitoring
Secure authentication and password protection systems
Administrative Safeguards
Ongoing employee training on HIPAA privacy and security standards
Role-based access controls limiting PHI access to authorized personnel only
Written policies for data handling, breach response, and incident management
Confidentiality agreements for employees and contractors
Physical Safeguards
Restricted access to office spaces and data storage areas
Secure storage of physical records and electronic devices
Controlled disposal of documents and hardware containing sensitive data
Ongoing Monitoring & Updates
Regular internal audits and risk assessments
Continuous review of compliance procedures
Updates to systems and policies to address evolving security risks
Through these safeguards, we protect patient health information in both digital and physical formats, ensuring confidentiality, integrity, and availability of data.
5. Who Has Access
Only authorized personnel within Med 1 Billing have access to your information. Access is granted strictly on a need-to-know basis and is limited to individuals directly involved in billing, compliance, or account management.
Access restrictions include:
Encryption and firewall protection
Role-based permissions and user authentication
Secure servers with monitored activity logs
Regular review of user access rights
Unauthorized access is strictly prohibited and subject to disciplinary action.
6. Your Rights
You have important rights regarding your personal and medical information. These include the right to:
Access your data and review it for accuracy
Request corrections to inaccurate or incomplete information
Request deletion of data, subject to legal and regulatory obligations
Restrict or limit certain uses of your information
Receive information about how your data is used
Manage SMS and marketing communication preferences
Requests may be submitted via email at contact@axalinemedicalbilling.com or by phone at (516) 400-0209. We will respond in accordance with applicable legal requirements.
7. Consent
By using our services and providing insurance or medical information, you consent to the collection, use, and processing of your data for billing, administrative, and compliance purposes.
Consent may be provided through:
Phone or in-person communications
Emails or written agreements
Website form submissions
Your personal information, including phone numbers and SMS consent, will never be shared, sold, or disclosed to third parties except as required by law or for legitimate billing operations.
8. Children’s Privacy
Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If a parent or guardian believes that a child has provided personal data to us without consent, they should contact us immediately so appropriate steps can be taken to remove the information.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in regulations, services, or operational practices. Updated versions will be posted on this page with a revised effective date. When required, we may also notify clients via email or other appropriate communication methods.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.